Importer Management
The importer can connect his dealer network through the IMM module.
- Which Sales persons (users) can connect through the Dealer Interface
- The number of licenses they can use at the same time
- Restrictions on parts ordering regarding backorders, budget
- Restrictions on vehicle ordering and reservation
- Which reports are used by the dealer at print-out (invoices, inquiries...)
For each dealer the importer can setup:
Budgets allow the importer to restrain the number or values of purchased vehicles, parts by dealers.
This can be useful for e.g. vehicles that are available in low quantities (new models).
- Dealer
- Vehicle model
- Each separate part
Budgets can be defined on both parts and vehicles by:
- a certain period (year, month, quarter, week, day)
Budget models can be predefined for:
- A single "dashboard" like interface to manage all your vehicles.
- A snapshot of Vehicles available to the dealer network updated live as dealers request for sale or reserve through the Dealer interface.
- Value, search for, update and sell your vehicles from a single screen.
- Control Dealer CRM profiling.
Parts
The dealer "Parts" interface provides the dealers to have:
- inquire Inventory (importer stock and prices)
- order parts directly initiating
- inquire Inventory (importer stock and prices)
- automatic reservation & backorder process including decision on method of purchase supply
- ask for credits handling with invoice no. and reason code
Benefit for the importer
- No re-entering by the importer means substantial reduction of typing errors and misunderstanding)
- Immediate Picking ensures most efficient order turn around
- Automatic Reservation and Backorder ensures high quality service level
- Reduced calls to importer because of offered tracking opportunities
Vehicles
Dealers are able to:
- Inquire Inventory
- importer stock
- unsold stock of other dealers
- Ordered vehicles (anticipated stock)
- Select needed vehicles with search functionalities on model, option, color, upholstery
- Reserve and order vehicles directly out of the inquiry
- Management of vehicle stock list by
- rules and time lines for reservation and ordering
- Management of visible vehicles
- Transfer of vehicles from dealer to dealer to optimize show room and dealer stock
- Online Profiling (customer and marketing) process linked to vehicle ordering
Benefit for the importer
- National stock visibility optimizes sales opportunities
- No re-entering by the importer (means substantial reduction of typing errors and misunderstanding)
- Automatic notification to importer staff for confirmation ensures follow-up and process quality
- One central place for Importer staff to manage vehicle information, ordering and invoicing reduces efforts and increases quality
- Invoicing is accurate and quick
- Profiling provides information for both warranty and marketing
CRM
- Profiling information used to store retailed customer data Profiling process controlled by importer staff
- Campaign creation dedicated to dealers or retailed customers with target group retail customers even based historical vehicle owners
Benefit
- Check for accuracy and completeness before updating own database with address duplicate check
- Enables the importer to support dealers in campaigns, assisting with driving more people into the dealerships and increasing profitability
Warranty Claims
- Handling and Forwarding of Dealer Warranty
- Management of importer additional warranty
- Credit of Dealer Warranty Claims with Splitting and Reverse Crediting
Benefit
- No re-entering of data (means substantial reduction of typing errors and misunderstanding)
- Importer own warranty/goodwill payments included in warranty process
- Control of Claim handling, acceptance and payment