Service Management
Increase your service asset utilization by supporting your service management process with Dealer Management Systems.
For independent or franchised dealerships, service performance in a workshop has become as important as production. This creates a firm commitment for innovation and superior customer services in the service business area.
The Dealer Management Systems Service Management module helps you streamlining your service management process and optimizing your service asset utilization.
Improved Workshop Planning
- Service Resource Scheduling
- External Workshop Planning Interface
Service Pricing and Discounts
- Service Discounts
- Charging Groups/Rates
- Block Invoice
- Fixed Price Packages
Proactive Parts Management
- Parts Availability
- Parts Pricing
- Automatic Parts Reservation
- Parts Allocation
OEM and Part Supplier Integration
- Electronic Part Catalogs (EPC)
- Multiple OEM Item Master
- Data Exchange
- Online Request Support
Management and Transparency of Warranty Claims
- Fair Deal
- Warranty Claims
- Status Control
- Parts Delivery
- Credit Claims
- Service Campaign Packages
Integrate External Services
- External Orders
- Workshop Orders
- Supplier Analysis
Time management
- Time Acquisition
- Time Balances
- Actual vs. Planned Time
- Resource Utilization
- Time Clocking
- Task Acquisition
- Productivity Evaluation
- Resource Capacity Updates
