Professional Services
Project Management
Carya Group has a team of skilled Project Managers to lead your projects. In an open relationship with your internal project responsible, Carya Group's Project Manager has the following mission:
- General Project Planning Management,
- Management of Carya Group's Business Analysts,
- Risk Management based on improved methodology and documents,
- Organization and lead of Project Steering Commitees with provision of project indicators.
The experience of our Project Managers will guarantee the success and assure the quality of the installations. Through architect, our team will share all information using a perfect internal tool called Project Collaboration Tool which gives our customers transparency regarding all project information.
Business Analysis and set up
Led by the Project Manager, our Consultant Team, experienced on IT and Automotive processes, will on site analyse your needs and define with you the modelizaton of the database. With the help of proved tools, our team will set up a document ready for use when they will set up all parameters within the DMS.
With an intensive participation of your team for the validation, this will allow a go live with less parametrization during the start and assure a start up without any impact on your business activities.
Data Migration
Before any start of a new DMS, Carya Group examines your old system and the stored data to make sure a maximum of archived figures will be migrated in your new system. A "white" data migration will give you the needed time to validate the process and assure a go live with no impact on your financial and customer datas.
Training
Carya Group proposes a standard training approach for all your business activities, from accounting to vehicle sales, parts to services, including value added CRM processes.
These trainings will allow your team to start with the new system as if they knew it for a long time.
To help you progress and develop your business, Carya Group proposes additional training modules on demand focused on the incadea.engine value proposition which will help you generate additional sales and revenues.
Go Live and On Site Assistance
On the Go live Day, Carya Group is on your side to assist your team starting the system. For a period from 1 to 3 weeks, Carya Group will use a proven methodology to avoid any business process interruption and help your team progressing within the system.
After a certain period in time, Carya Group will monitor the system and identify all issues generated by wrong usage of the software. Carya Group will propose an "on site return" where all users will be coached. Progression will be identified and action planned to make sure the system will be driven properly.
Our consultant will be part of your team with a single focus: Don’t spend time on IT issues, we’ll help you to generate more sales and optimizing your business processes.
Support and Maintenance
Our support will be available for any request through phone or through our internet service portal. Automotive IT and business Processes experts are available to answer questions, help finding solutions or identify maintenance issues which will be reported to our second level support.
A Service Level Agreement guarantees our service level and our service portal gives you all needed information and indicators to identify where main issues are located in the company.